Voice is far more than just verbalised text. It carries not just a message, but also the essence of the speaker’s identity. It’s both universal, fostering seamless communication, and uniquely individual, enabling recognition of the individual.
Beyond conveying messages, voices disclose a plethora of information: gender, age, ethnicity, health, and emotions. They’re a multifaceted medium through which we express ourselves.
But let’s not forget the face – an equally intricate aspect of communication. Facial gestures, such as gazing and nodding, add depth to our interactions, offering cues about attentiveness, agreement, or disagreement. Just as with voices, faces reveal a wealth of information about the speaker.
“Voices come from faces” – a simple yet profound truth. Face-to-face conversations are unparalleled in their impact, surpassing the limitations of phone calls or written messages. In these exchanges, we not only convey words but also glean insights into the identity, emotions, and responses of our conversational partners.
At FARx, fused voice and face recognition is the core technology that enables truly effective and empathic communications between humans and AI. The implications of FARx-enabled hyper-personalisation of humans and AI communications for customer services across all industries, such as banking, healthcare, Government, E-commerce, education, entertainment, and gaming, are profound.
Think every customer getting their own hyper-personalised synthetic personal banker that actually knows you!
It is like Back to the Future for banking when your local bank manager knew who you were and trusted you because of that!